Frequently Asked Questions
Welcome to the Ameli Boutique Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
Shipping & Delivery
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times for orders within Australia:
- Handling time: 1–2 business days
- Transit time: 3–7 business days
- Total estimated delivery time: 4–9 business days
Business days are Monday to Friday, excluding public holidays. Orders placed after 5:00 PM AEST (Australian Eastern Standard Time) will be processed the next business day.
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes! We offer free standard shipping on all orders within Australia with no minimum purchase requirement.
For more information, please check our Shipping Policy.
Question #3: Do you ship internationally?
Answer: No, we currently ship exclusively within Australia. This includes all states and territories (NSW, VIC, QLD, WA, SA, TAS, ACT, NT).
We do not offer international shipping at this time.
Question #4: What is your order cut-off time?
Answer: Our daily order cut-off time is 5:00 PM AEST (Australian Eastern Standard Time).
Orders placed after 5:00 PM AEST (Australian Eastern Standard Time) will be processed on the following business day, which may add an extra day to your delivery estimate.
Question #5: How can I track my order?
Answer: Once your order has been shipped, you will receive a shipping confirmation email with:
- Your tracking number
- A direct tracking link to monitor your package
- Estimated delivery date
Tracking updates may take up to 24 hours to appear after shipment. You can use the tracking link in your email to monitor your order's progress in real-time.
Question #6: Which shipping carriers do you use?
Answer: We partner with trusted Australian shipping carriers to ensure safe and timely delivery:
- Australia Post
- Fastway/Aramex
- StarTrack
The carrier is selected automatically based on your location and order requirements to ensure the most efficient delivery.
Question #7: What if my order hasn't arrived?
Answer: If your order hasn't arrived within the estimated delivery timeframe (4–9 business days), please:
- Check your tracking information for the latest update
- Verify the delivery address you provided at checkout
- Check all possible delivery locations (mailbox, front door, side entrance, parcel locker)
- Ask neighbors or household members if they accepted the delivery
- Check with your building manager or reception if applicable
- Contact the shipping carrier directly using your tracking number
If your package is officially declared lost by the carrier, please contact us at info@ameliboutique.com with your order number, and we'll arrange a replacement or refund.
Question #8: Do you deliver to remote or regional areas?
Answer: Yes, we deliver to all areas within Australia, including remote and regional locations.
However, please note that deliveries to remote or regional areas may take additional time beyond our standard estimates. If you are located in a regional area, please allow an extra 2–4 business days for delivery.
Affected postcodes typically include rural NSW, regional QLD, outback WA, remote SA, NT, and TAS locations.
Question #9: Are orders shipped on public holidays?
Answer: No, orders are not processed or shipped on Australian public holidays.
Orders placed immediately before or during public holiday periods may experience slight delays.
Major holidays affecting shipping include:
- New Year's Day
- Australia Day
- Good Friday & Easter Monday
- Anzac Day
- Queen's Birthday (varies by state)
- Christmas Day & Boxing Day
Orders & Cancellations
Question #10: Can I cancel my order after it's placed?
Answer: Yes, orders can be cancelled within 24 hours of placement before they are processed for shipment.
To cancel your order within this timeframe, please contact our support team immediately at info@ameliboutique.com with your order number.
Once an order has been shipped, it cannot be cancelled. You would need to follow our return process once you receive the item.
Question #11: Can I change my shipping address after placing an order?
Answer: If you need to change your shipping address, please contact us within 24 hours of placing your order at info@ameliboutique.com.
Once an order has been dispatched, we cannot change the shipping address. You will need to contact the shipping carrier directly using your tracking number.
Question #12: What payment methods do you accept?
Answer: We accept the following secure payment methods:
- Credit and debit cards (Visa, MasterCard)
- PayPal
- Other payment options displayed at checkout
All payments are processed securely in Australian Dollars (AUD), and we do not store your credit card information.
Returns & Refunds
Question #13: What is your return policy?
Answer: We offer a 30-day return policy from the date you receive your order.
Items must be:
- Unworn and unused
- In original condition with all tags attached
- Returned in original packaging
We do not charge restocking fees for returns. For complete details, please visit our Return & Refund Policy.
Question #14: What if I receive a defective or damaged product?
Answer: If you receive a defective or damaged item, we'll replace it or issue a full refund at no cost to you.
Please contact us immediately at info@ameliboutique.com with:
- Your order number
- Photos of the defective/damaged item
- A brief description of the issue
We'll provide a prepaid return label, and no restocking fee will apply. For more information, see our Return & Refund Policy.
Question #15: How do I return an item?
Answer: To return an item:
- Contact us at info@ameliboutique.com with your order number and reason for return
- Wait for return authorization - we'll send you instructions and the return address
- Pack your item securely in its original packaging with all tags attached
- Ship your return using the method provided in your authorization email
For detailed information, please refer to our Return & Refund Policy.
Question #16: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed within 7 business days.
The refund will be issued to your original payment method. Please allow an additional 3–5 business days for your bank or payment provider to process the refund.
You'll receive an email confirmation once your refund has been issued.
See our Return & Refund Policy for details.
Question #17: Who pays for return shipping?
Answer:
For defective or damaged items: We provide a prepaid return label at no cost to you.
For change of mind returns: The customer is responsible for return shipping costs. We recommend using Australia Post or a tracked courier service.
Original shipping costs are non-refundable for change of mind returns.
Question #18: What is the process for exchanging a product?
Answer: If you would like to exchange an item for a different size, color, or style, please contact us at info@ameliboutique.com.
We'll assist you with the exchange process. Exchanges are subject to product availability.
For detailed information about exchanges, please refer to our Return & Refund Policy.
Question #19: Do you offer any warranties or guarantees on your products?
Answer: Yes, all purchases are covered by our 30-day quality guarantee. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange.
Additionally, your purchase is protected under Australian Consumer Law, which provides guarantees that products must be of acceptable quality, fit for purpose, and match their description.
For more information, please refer to our Return & Refund Policy.
Customer Support
Question #20: How can I contact customer support?
Answer: You can reach our customer support team:
Email: info@ameliboutique.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST (Australian Eastern Standard Time)
Response Time: We aim to reply within 24 hours on business days
You can also visit our Contact Us page for more options.
Question #21: Do you offer customer support on weekends?
Answer: Our customer service team operates Monday to Friday, 9:00 AM to 5:00 PM AEST (Australian Eastern Standard Time).
We do not provide support on weekends or Australian public holidays. Any inquiries received outside business hours will be responded to on the next business day.
Question #22: What is your customer service response time?
Answer: We aim to respond to all customer inquiries within 24 hours on business days (Monday to Friday).
During peak shopping periods or public holidays, response times may be slightly longer. We appreciate your patience and will get back to you as quickly as possible.
Still Have Questions?
If you didn't find the answer you were looking for, we're here to help!
Contact Us:
Store Name: Ameli Boutique
Registered Business Name: OOAK GROUP LLC
Business Registration Number: 2025-001745508
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States of America
Warehouse Address: /
Email: info@ameliboutique.com
Phone: /
Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST (Australian Eastern Standard Time)
Response Time: We aim to reply within 24 hours on business days.