Payment Policy
At Ameli Boutique, we aim to provide a secure, transparent, and convenient payment experience for all customers. Please review the details below to understand our accepted payment methods and payment terms.
Accepted Payment Methods
We accept the following secure payment options for purchases made on our website:
- Major credit and debit cards: Visa, MasterCard
- Digital wallets: Apple Pay, Shop Pay, Google Pay
- PayPal
All payments are processed through trusted and encrypted payment gateways to ensure your personal and financial information remains protected.
Currency
All prices and transactions are processed in AUD (Australian Dollars).
If your bank or card issuer uses a different currency, conversion rates and additional fees may apply based on their policies. Please check with your bank regarding international transaction fees.
Payment Authorization
By placing an order on our website, you authorize Ameli Boutique to charge the full order amount to your chosen payment method at the time of purchase. This includes:
- Product cost
- Applicable GST (Goods and Services Tax)
- Shipping fees (we offer free shipping within Australia)
Orders will not be processed or shipped until payment has been successfully completed and verified.
Payment Security
We take payment security seriously. Our website uses industry-standard SSL encryption and secure payment processing to protect your information during checkout.
Important: Ameli Boutique does not store or have access to your full payment card details. All payment information is processed securely through our trusted payment partners in compliance with PCI DSS (Payment Card Industry Data Security Standard).
Failed or Declined Payments
If a payment is declined or fails to process, please take the following steps:
- Verify your payment details - Check that card number, expiration date, CVV, and billing address are correct
- Check your account balance - Ensure sufficient funds are available
- Contact your bank or card provider - They may have flagged the transaction for security reasons
- Try an alternative payment method - Use a different card or PayPal
Orders with unsuccessful payments will not be confirmed or shipped. You will receive a notification if your payment fails, and you may attempt to place the order again.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing:
- Order number
- Items purchased
- Total amount charged in AUD
- Estimated delivery timeframe
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at info@ameliboutique.com.
GST (Goods and Services Tax)
All prices displayed on our website include GST (Goods and Services Tax) as required by Australian law.
The GST amount is calculated at 10% and is included in the displayed price. A breakdown of GST will be shown on your order confirmation and invoice.
Pricing Accuracy
We strive to ensure all product prices and descriptions are accurate and up-to-date.
In the event of a pricing error or payment-related discrepancy:
- We reserve the right to cancel or adjust the order
- You will be notified immediately via email
- A full refund will be issued if the order is cancelled due to our error
We are not obligated to honor pricing errors, but we will always communicate clearly and process refunds promptly in accordance with Australian Consumer Law.
Refunds Related to Payments
Refunds for approved returns or cancellations will be issued to the original payment method used at checkout.
Refund Processing Time:
- Ameli Boutique processing: Within 7 business days of receiving and approving your return
- Bank/card provider processing: Additional 3-5 business days after we issue the refund
Total refund timeframe: Typically 10-12 business days from when we receive your return
You will receive an email confirmation once your refund has been processed.
For complete details, please see our Return & Refund Policy.
Australian Consumer Law
Your payment and purchase are protected under Australian Consumer Law (ACL). This includes your rights to:
- Refunds for faulty or defective products
- Products that match their description
- Products of acceptable quality
Nothing in this payment policy limits or excludes your rights under Australian Consumer Law.
Chargebacks and Disputes
If you have concerns about a charge on your account, please contact us first at info@ameliboutique.com before filing a chargeback with your bank.
We are committed to resolving any payment issues quickly and fairly. Unauthorized chargebacks may be disputed and could affect future orders.
Payment Terms Summary
- Currency: AUD (Australian Dollars)
- Payment Due: At time of purchase
- Accepted Methods: Visa, MasterCard, Apple Pay, Google Pay, Shop Pay, PayPal
- GST: Included in all displayed prices (10%)
- Security: SSL encrypted, PCI-compliant payment processing
- Refund Method: Original payment method
- Refund Timeframe: 7 business days (processing) + 3-5 business days (bank)
International Payment Notice
Ameli Boutique is operated by OOAK GROUP LLC, a business registered in the United States of America. While we ship exclusively to Australia and process all transactions in Australian Dollars (AUD), payments are processed through international payment gateways.
Your bank may categorize this as an international transaction. Please check with your financial institution regarding any international transaction fees that may apply.
Questions About Payments?
If you have any questions about our payment policy or experience issues during checkout, please contact us:
Store Name: Ameli Boutique
Registered Business Name: OOAK GROUP LLC
Business Registration Number: 2025-001745508
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States of America
Warehouse Address: /
Email: info@ameliboutique.com
Phone: /
Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST (Australian Eastern Standard Time)
Response Time: We aim to reply within 24 hours on business days.